Delete my account

In the app: Profile → Delete my account. You type a confirmation word, and it is done. If you no longer have access to the app, the email request below follows exactly the same rules.

Send an email to contact@centrelivraison.com with the subject "Account deletion", stating the phone number linked to your account. To check that the request comes from you, we will send a code to that number by WhatsApp: you give it back to us, and only then is the account deleted.

Complete or cancel your ongoing deliveries. An account with an ongoing delivery cannot be deleted until it is closed, to protect the other party. A sender's report that cash was not handed over does not prevent deletion; see what is kept below.

Within 30 days of your request: your phone number, your name, your email address, your courier or company profile, your name and number on the deliveries you sent or carried, your preferences, your notifications, your device identifiers and your access to the account. You will no longer be able to log in.

Completed deliveries are kept in anonymised form: they no longer say who you are, but remain necessary for statistics and for handling a possible dispute raised by the other party. Records with accounting or tax value are kept for the period required by Moroccan law. A serious report may be kept, without your identity, to prevent an account from being reopened. One exception: if cash collected on one of your deliveries has not been confirmed as handed over to the sender, that delivery keeps your name and phone number for the sender until it is settled, and for one year at most.

MAROC HUB DIGITAL SARL AU — contact@centrelivraison.com.